The help desk is a type of service that provides information about the computer network to the computer user. In other words, it is an organization that gives good advice to customers who find any problem in understanding the functioning of computer networks, computer equipment or other systems. Helpdesk service organization is also known as network team. A customer can visit or call the help desk center to solve his problem.
Help desk officers are appointed to provide services to the customer regarding software and hardware components of the computer. They provide the solution of the problems or forward the customers to some other experts of the computer. These officers are responsible for satisfying the customers as well as build the goodwill of organization, as they work on behalf of the organization.
Here are some responsibilities and requirements attached with help desk officer. He should be a highly skilled person to run the help desk center efficiently and offer unlimited contacts to the customers. He has to help customers for their all of their issues regarding computer or network. He is the person with the ability to understand the problems and then offer appropriate solutions for those problems. This can only be done if the person at this position has considerable and perfect knowledge about the computer technology and its uses at the same time. They must have best communication skills and leading abilities.
Very often they receive phone calls from customers and sometimes they seem busy in replying mails to offer appropriate solutions for their issues. To fulfill his duties, he has to be very intelligent and possess knowledge of the present technology. While exploring an efficient and suitable job, a candidate needs to prepare a resume. The resume is a brief document that contains all necessary information about the applicant.
Here are some instructions to prepare a help desk resume. First, of candidate needs to write the followings:
- Qualification Summary
To make the resume more attractive, the applicant should also include the following traits:
- He can manage the office in better way.
- He has considerable communication skills.
- He has excellent planning abilities.
- He knows well about IT.
- He has problem-solving skills.
The following should be avoided in resume:
- Unnecessary details
- Attachment of picture with resume
- Grammatical and spelling mistakes
- Fake information
- Referring the resume without checking or proof reading
At the time of the interview, the interviewee should be dressed up appropriately, keep a copy of resume with him, reach the interview location in time and answer the all questions with great confidence. Here are some resume samples for the assistance of applicants. These resume samples are professionally designed, easy to download and ready-to-use.
Preview and Details of Template
Help Desk Resume Example
Format: MS Word (.doc) 2003+ and iPad
Size 1.64 MB | DOWNLOAD
Format: OpenOffice (.odt) Writer [Writer]
Size 1.62 MB | DOWNLOAD