Basic Customer Service Executive Resume Sample

Customer service is typically organized to increase the satisfaction level of the customers by direct interaction with them. These days, companies give greater importance to the customers other than their profits. To meet their objective, the companies have made a separate department busy in serving the customers. Customer services involve many activities at different levels. Like other departments here is also a leading person who guides all his subordinates in the best interests of the organization.

We can call that leading person as Customer Service Executive. He is managing head of this department. He controls functions of all his subordinates. Because the customer service representatives are appointed area wise and they are guided by their executives. So it does not matter whether the representative is experienced or not because their executives train them for what to do and when to do. So the executives must possess extra personal traits and professional qualifications along with experience.

These traits may include best confidence level, communication skills, managing skills, presentation skills, implementation power, leading skills, best vocal quality, the experience is also necessary for this position. Employers prefer those candidates who carry a strong experience history with them. Main activities of the customer service executives include assigning different activities to his subordinates and in the case of new products they call a meeting of all his staff members and give them introduction with the features of the new products. They keep monitoring the functionality of the staff members and ask them to submit area wise report. After receiving reports, they provide suggestion and guide line to the related departments for improvement.

If employers find it difficult to search a candidate having experience in this field, they will appoint new representatives and promote old ones to the managing positions. The basic motive is to encourage the customer satisfaction. To become a customer service executive, candidates have to submit a resume to the employers to win a call for the interview. But they will be able to get the desired job only in case if the employer finds something special in the resume. So you need to be very careful in the selection of the information to be included in the resume.

Following are some instructions to follow while writing the resume:

  • First of all, give a brief personal introduction including your name, contact numbers, home address etc.
  • Write your objectives in a very attractive way regarding this job. This is the section you can reveal your suitability to the employer for this vacant position. Your words in this section should present a deep meaning to the employer.
  • List all your special qualities and try to avoid any negative statement.
  • You must include your employment history and your achievements and accomplishments regarding that job.
  • Avoid extra personal information, for example, your marital status, height, weight, family background, cast etc.
  • No need to attach your picture with your resume.
  • In the last, you can add a reference section.

Here you are also provided with some sample customer service executive resumes. Just download these resumes and take advantage from the ready-to-use free sample resumes.

 

Preview and Details of Templates


basic customer service resume sample

 

Basic Customer Service Executive Resume Sample

Format: MS Word (.doc) 2003+ and iPad
Size 738 Kb | DOWNLOAD

Format: OpenOffice (.odt) Writer [Writer]
Size 726 Kb | DOWNLOAD


professional customer service resume template

 

Professional Customer Service Executive Resume Example

Format: MS Word (.doc) 2003+ and iPad
Size 1.47 MB | DOWNLOAD

Format: OpenOffice (.odt) Writer [Writer]
Size 1.46 MB | DOWNLOAD